Do you have experience working with church software and do you enjoy showing people how it works? If so, great!
We’re looking for a remote, full-time Customer Success Specialist who can help develop our growing Customer Success team while helping customers along the way.
About the role:
The Customer Success Specialist will provide direct support to our customers via chat, phone and email. The Ideal candidate has or has had experience working with church specific software tools and experience working within a local church. The ability to learn and educate others on software tools is a must.
This is a remote position with mandatory work hours of 9 AM – 6PM ET, Monday through Friday.
What you will do:
Ideal candidate qualities include:
*This is a Remote position.
Employees must have a reliable internet connection. Tasks will be performed on a company issued computer, using your personal internet connection.
The Customer Success Specialist is expected to perform the tasks outlined below.
PROVIDE DIRECT SUPPORT TO CUSTOMERS (CHAT, PHONE & EMAIL)
Chat Support Expectations:
Phone Support Expectations:
Email Support Expectations:
$40,000 – $45,000 annually
The Customer Support Specialist will have paid on-boarding, as well as having ongoing support from our team.
Paid Company Holidays. 2 weeks of PTO after accrual. No Health benefits are offered at this time.
We exist to help equip, organize, and grow churches through technology. We want to help you reach your local community and care for the people who call your church home.
Use the chat widget in the lower right hand corner to reach out to us or give us a call at the number below.
Support: (855) 932-2060
Sales: (855) 404-8211Mon - Fri, 9 AM - 5 PM EST